Backup & Disaster Recovery for Business

There’s nothing as sickening to a business owner as experiencing a loss of data and discovering that an adequate backup and restoration plan wasn’t in place.  Proper data protection, backup and disaster recovery are crucial for any enterprise, yet many businesses—particularly small ones—are vulnerable to a catastrophic data loss.  Unfortunately, many businesses are unaware of their own susceptibility.

Why Data Backup and Disaster Recovery is Important

Simply put, data storage systems fail, and they fail spectacularly and with numbing frequency.  Peruse the Internet for a few minutes and you will come across a remarkable number of horror stories about businesses and data loss.  It doesn’t matter how and where the data is stored—on hard drives, optical disks, tapes, cloud computing services, etc.—they’ve all succumbed to catastrophic failure of one variety or another.

Imagine what that could mean—the loss of all the data you have about your customers, your product and service records, proprietary business documents, financial records, employee and payment information.  Basically, the documentary and recorded history of your entire business could be lost.  It may be literally impossible to conduct or resurrect your business if you suffer a severe data loss of this kind.

Even many companies that perform regular on-site data backups find themselves crippled when some sort of disaster—a fire, for instance, or flood or theft—causes severe damage to the physical plant.  In some such instances, the active data set and the backup are destroyed at the same time.

What Happens When Data is Lost

According to a business audit conducted by DTI/PricewaterhouseCoopers, 70% of small businesses that suffer a significant data loss are out of business within a year of the event.  That’s a sobering piece of news that should quickly grab the attention of any business owner, even those that think they have a foolproof plan in place.  The price to be paid for being wrong on this subject is a heavy one.

More Than Just a Backup Plan

As some of the examples above suggest, having an actionable data backup plan means more than just backing up your data once in a while.  A plan must cover every contingency and it must be regularly checked to make sure that it is functioning as designed.  For example, it is not only important to have an offsite backup in place to account for any instance that would destroy onsite data, it is imperative to check the offsite backup on a regular, sustained basis to be certain that it remains viable.  There are numerous examples of businesses who thought they were doing everything they needed to do, but when an event required them to attempt to restore data from a backup, it was discovered that the backup set was incomplete or compromised.  No one had ever thought to test the backup data itself.

Disaster Recovery Audit

Given the stakes, if you have any doubts about your company’s backup or data recovery plans, it may make sense to have a professional service conduct a disaster recovery audit for your business. They can help you devise a comprehensive, workable plan to insure that, in the event that you experience any kind of data loss disaster, you’ll be up and running again quickly with no permanent negative repercussions.  That, after all, is what a viable backup plan is all about.


Are You Technology Strategic?

In today’s world of commerce, companies ignore the strategic potential of information technology at their peril. Companies in literally every industry need to consider how—not whether—to use IT as part of a business model that will allow them to thrive and grow.  Not implementing IT as an integral part of a path forward will doom most companies to stagnation, decline and eventual extinction.

The Yin and Yang of Business Failure and Success:  The IT Commonality

At one time, some believed that only businesses engaged in commerce that directly involved IT—producers of computer software, or high tech hardware, etc.—needed to keep up with changes in technology to remain successful.  Few believe that anymore given the examples of high profile companies involved in businesses not directly involved with IT that have failed due in large measure to IT shortsightedness.  Among the best known of these cases are movie rental company Blockbuster and bookseller Borders.  In both instances, the IT stodginess of these companies was paralleled by the IT creativity of the businesses that largely displaced them:  Netflix and respectively.

  • Blockbuster was, at one time, the largest video rental firm in the world with over 7100 locations across the globe.  Netflix began operations in 1998 and within six years had dramatically cut into Blockbuster’s profits using a business model centered around an online ordering system that offered customers a larger selection of movies—without ever having to leave their homes—at a lower price than Blockbuster.  Eventually Netflix was harmed by its own inability to anticipate and deal with another technological progression:  the realization of digital delivery networks that made video on demand a reality.  The lesson here is that technology waits for no one; to be successful, companies must constantly be anticipating, measuring and dealing with changes in IT.
  • Borders essentially made two mistakes regarding the importance of IT that led to its ultimate demise.  The first was outsourcing its online book sales system to its competitor—Amazon. Where Amazon realized that the future of book sales—both traditional and electronic—would be online, Borders treated the concept as an afterthought.  With Borders now dissolved, it’s clear that the lack of recognition of the importance of IT to its business model was fatal.  If that wasn’t enough, Borders also failed to recognize the impact that IT modernization was having on another key phase of its business:  the sale of music.  As music sales moved in the direction of online transactions, Borders doubled down on in-store commerce.  In both cases—and many others, not incidentally–Amazon was ahead of the curve, building its entire business model around the leveraging of ever-progressing IT innovation.

How IT Innovation Can Help Your Business Thrive

By investing in a robust IT model, you can help your business in three principle ways:

  1.  Cutting Expenses:  Tasks such as product ordering and development can be streamlined, providing major cost savings.
  2.  Increased Efficiency:  The hand to the cost saving glove, an IT upgrade can allow your entire business to accomplish far more in the same period of time.
  3. Reaching Company Goals More Quickly:  The third step in the process, as greater efficiency will allow your business to expand more quickly and increase its profits through qualitative and quantitative improvements.

Managed Services as a Means to an End

While there can be no doubt that keeping up with the ever changing IT development wave is critical, it’s equally clear that it’s difficult to accomplish for many companies, particularly ones whose substantive business revolves around something outside the IT world.  This is where managed service providers can help.  By contracting with a managed service provider to handle your IT needs, you’re hiring an expert whose business is IT innovation and how to best handle that area of your company’s specialized needs.