Customer Communication

4 Ways to Improve Customer Communication

Strong and effective customer communication is key to running a successful business. When customers feel that they can reach you and you can reach out to them easily and in a variety of ways, it is going to give you an edge over the competition. Technology must be embraced for customer communication if you are going to stay on top in this digital era, and it simply needs to be a priority for your company.  Here we discuss 4 ways to improve customer communication for your business.

  1. Text Messages

Text messaging is an excellent way to get word out to customers and keep them informed about current happenings in your business.  One example is if they have an appointment with you that needs to be cancelled due to an unforeseen circumstance.  The customer will get the message quickly via text, and can get back to you to reschedule in a timely manner. It is also a great way to keep them updated if you have a power outage or something that affects them or their business.

  1. Switch to VoIP

Voice over Internet Protocol is a technology that delivers your voice communications over the Internet.  It comes with many advantages and features that will improve customer communication. Your calls will be perceived locally, even if you are answering them remotely from halfway across the country. Calls can be routed based on hours of operation so that you offer round-the-clock service.

VoIP allows you to return customer phone calls that have reached voicemail quite easily, with functions like voicemail-to-email that alert you to calls immediately. Automatic call forwarding can direct a customer to an employee that is best suited to take the call, and it will reach their smartphone, desktop, laptop or tablet so they get the call the first time.

  1. Use Social Media

Most people are using some form of social media today, whether it’s Twitter, Facebook, Instagram or all of the above and more. Use these sites to serve your customer base. You can get out the word about new products and sales, but don’t limit it to promotions. Social media is a great way to put out information, images and related links that your followers may be interested in. Be sure to keep up on your sites because when a customer sees a Facebook page that has not been used for quite some time, it gives the impression that you don’t care enough to communicate with your customers.

  1. Make Communication a Priority

Before you can get started with any of these suggestions, you have to commit to quality customer communication within your business.  Take the time to make sure that you and your employees are all on the same page. The first step can be to create communication guidelines for your company, such as, all emails and calls must be returned within 24 hours, and that you regularly follow-up with customers to make sure they are satisfied.  It is important that you involve your staff in creating these guidelines, because they will be more likely to put in the effort to help your customers on a daily basis if involved in the process.

technology kitchen gadgets

Six Must-Have Kitchen Gadgets

Your kitchen is a special place in your home. You and your family spend time together, you craft masterpiece dishes, mix drinks for your friends, and sometimes you just hang out at the counter and chat. Kitchens are no longer the places where you slave away with mixing bowls and whisks or sweat over a hot stove. Technology has infused the modern kitchen with style and flair, all while making cooking, baking, entertaining and serving more efficient. Boost your productivity with these six must-have kitchen gadgets.

  1. Food Prep Pad

The Prep Pad is a digital food scale that helps you determine the best portion size. In addition to weighing your food, the gadget provides nutritional data for your food choice. Input the food you are weighing, or scan the barcode, and review all of the information on your iPad.

  1. Air fryer

You can fry your favorite treats without having to dunk them in colossal amounts of oil. The air fryer has a drawer for your favorite vegetables, fries, and other fry-worthy foods. Once the food is in the drawer, you simply drizzle a little olive oil over the top for the crisp taste you crave.

  1. iGrill

iGrill is a thermometer that remains it the food while it is cooking. The cord extends out of the oven to a digital display screen. Instead of popping open the oven a dozen times, you can glance at the screen or get temperature readings sent to your smartphone.

  1. Wi-Fi Crockpot

Crockpots are awesome, but using one can be stressful. Not too long ago, you could only wish you were able to turn the crockpot on while you were at work. Now you can. The Belkin Crock-Pot WeMo Slow Cooker allows you to turn it on or off, adjust the temperature, and receive reminders with your smartphone.

  1. Ravi Instant Wine Chiller

If you are a wine drinker, you have probably been in a situation when the wine is flowing just as much as the conversation, but when you need a new bottle, it is not at the right temperature. Being the savvy wine drinker you are, you either waited or suffered through, but those days are gone. The Ravi Instant Wine Chiller is a tube that attaches to the top of the bottle and instantly chills the wine as it is being poured.

  1. Whirlpool interactive Cooktop

Okay, it’s a concept that was revealed at CES 2014, but it is awesome! The interactive stovetop accommodates your pots and your Pinterest account. The stovetop allows users to access recipes, social media pages, and email all while they are cooking; the interactive screen is right on the stovetop.

Google Glass – What You Want to Know

You’ve probably heard about Google Glass by now – the glasses equipped with a tiny computer? Would you wear a pair of glasses that contain Wi-Fi, a tiny screen, Bluetooth connectivity, a touchpad, speakers, camera and microphone? Right now, the glasses are only available to people who are part of the Explorer program, but there is a very good chance you’ll start seeing this high-tech accessories in stores before you know it. You can sign up to get an invite to try Google Glass by clicking here; but in the meantime, here is what you want to know about these glasses from the future:

Take Photographs and Videos With a Blink of an Eye

Ok, so you can’t just blink and automatically take a photo or video, but you can instantly capture the moment by saying “take a photo” or “take a video”. You won’t have to dig around your purse for your phone or camera to take a photo, so you’ll never miss a photo or video worthy moment again.

Never Get Lost Again

Your Google Glass has built in GPS which is ideal for people who go hiking or bike riding. Instead of stopping to pull out your phone or GPS device, you can see the map right on the glass while you’re moving. It can come in handy when you’re driving to unknown places, too.

Make Phone Calls From Your Glasses

When you connect your smart phone to your Google Glass, you can make phone calls, dictate messages, and attach videos or photos all without ever taking your phone out of your purse or pocket.

Never Miss a Social Media Update

If you are addicted to social media or rely on the social networks for your business, you might end up loving the social network notifications feature of Google Glass. As long as you are using your phone’s internet feature or are in range of Wi-Fi, you will see your social media network updates right on the glass. You can up your game with multi-tasking, since you won’t check your phone or laptop for social media updates – they’ll just flash before your eyes.


Technology helps businesses overcome obstacles and reach goals – please call us if we can help you with your office technology. Technology also creates amazing opportunities for entertainment and convenience in our every-day lives. Will you sport a pair of Google Glasses when they become available?

Car Technology From the Future

While advancements in technology in the workplace is often surprising, technology is advancing in other aspects of our world, too. Some of today’s car technology can be considered so outrageous that it would look like it’s straight from the future!

Cars That Talk to Each Other and Look Around

Sure, cars aren’t out having regular conversations with each other but they do have sensors that allow them to communicate position with one another. Statistics show us that the majority of car accidents are a result of human error, so automobile makers are attempting to use technology to develop more advanced safety features to help prevent car accidents. The result is quite a few advances in car safety technology:

  • Back up cameras
  • Blind spot monitoring systems
  • Automatic brakes
  • Lane departure warning systems
  • Adaptive cruise control

Smarter Intersections

As cars are learning to communicate with one another and sense the edge of lanes and roads, cars and intersections are also learning to communicate with one another.  What would you say if the intersection could change the light from red to green if there were no cars coming in the other direction to avoid making you wait for no reason on a deserted road? This technology is just around the corner.  If a car is running a red light, cars in all other sections of the intersection will automatically stop to avoid accident through the use of the smart intersection technology currently in development.

Cars that Act as a Chauffeur

Can you imagine a car that can one day drive itself? We may not be as far away from that technology as you think! We already have cars that can park themselves with park assist. The next logical advancement will be a car that can drive itself.  Pretty soon, you could be getting in your car and tell it where you want to go, while relaxing on the way!

Love it or hate it, technology is here to stay and there is no sign of the use of technology slowing down.  If you want to see how you can use technology to overcome business challenges or reach new goals – give us a call or visit our website.